FAQs - FOR ECOM
GENERAL FAQs
WHAT IS ILLICIT ELIXIRS?
Illicit Elixirs is a sparkling juice drink containing real fruit, fizzy bubbles and a blend of functional ingredients that support dopamine production. Dopamine is the "happy hormone" that helps you stay more focused, gives you more oomph and elevates your mood.
WHY SHOULD I DRINK ILLICIT ELIXIRS?
Well first, they are super delicious and totally crushable. Our sparkly drinks use only the yummiest fruit juices and sparkling bubbles with added vitamins, amino acids and antioxidants that support dopamine production. Plus, they’re gluten-free, with no artificial sweeteners, no caffeine, no CBD/THC, and they're non alcoholic.
WHEN SHOULD I DRINK ILLICIT ELIXIRS?
We think they fit perfectly into your day every day 24/7/365! For example, some people enjoy an Illicit Elixirs instead of a morning coffee. Or they weave it into the afternoon for a midday boost, or mix it with their favorite cocktail for the best night out! And then again in the morning to recover from the best night ever. We’re not here to judge. You do you.
WHERE CAN I PURCHASE ILLICIT ELIXIRS?
You can purchase Illicit Elixirs right here on our website as well as in stores nationwide. Find us in a store near you via our store locator. Many more stores are quickly adding Illicit Elixirs so keep checking. If you don't see your favorite store on our locator, we encourage you to ask them when they will have it on the shelves. Happy shopping!
HOW CAN I STOCK ILLICIT ELIXIRS IN MY STORE, CAFÉ, SEEDY BAR OR NUDIST RESORT?
Great question! We’re always looking to grow and expand. Free to reach out to us here.
HOW CAN I CONTACT YOU FOR SUPPORT?
If you need help or would love a virtual hug, you can contact us here, or DM us on socials.
PRODUCT AND INGREDIENTS
WHY IS ILLICIT ELIXIRS A BETTER ALTERNATIVE TO ENERGY DRINKS?
We are not an energy drink, which means we're not loaded with caffeine and/or sugar that is going to jack you up and then leave you to crash. Instead, we have vitamins, amino acids and antioxidants that support dopamine production. Dopamine is the "happy hormone" that helps increase attention, improves cognitive function and mood, and provides general stimulation.
IS ILLICIT ELIXIRS CAFFEINATED?
There is no caffeine in Illicit Elixirs. The green tea extract is decaffeinated. That tingle you feel from drinking Illicit Elixirs is your taste buds getting all worked up and excited.
HOW IS ILLICIT ELIXIRS SWEETENED?
We use the real inherent sweetness of fruit juices and add inulin and monk fruit for added flavor. There are no artificial sweeteners in Illicit Elixirs.
WHERE CAN I FIND THE NUTRITIONAL INFORMATION?
Each product page on our website has full nutritional information including ingredients, and it can also be found on each can of Illicit Elixirs.
CAN I DRINK ILLICIT ELIXIRS WHILE PREGNANT?
In addition to fruit juice, sparkling water and other flavors, Illicit Elixirs contains vitamins, amino acids and antioxidants. If you are pregnant or have a health concern, we recommend that you discuss consuming Illicit Elixirs (or any other vitamin or supplement) with your doctor to make sure it is right for you.
IS ILLICIT ELIXIRS GLUTEN-FREE, NON-GMO AND / OR KOSHER?
Yes, yes, yes and yes. We are also dairy-free, non-alcoholic, caffeine-free, footloose and fancy-free, and have no artificial sweeteners.
IS IT OKAY TO DRINK MORE THAN ONE CAN A DAY?
We would love that. Illicit Elixirs was designed to be enjoyed from late morning to last last call, which, depending on the night, could also be morning. However, we recommend chatting with your medical professionals about how you add new products into your diet and lifestyle!
PAYMENT
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, Mastercard, AMEX, Discover, Shop Pay, Google Pay, Apple Pay, Meta, and Diners Club.
IS MY PAYMENT INFORMATION SAFE?
Yes, of course. We would never store or sell your payment or personal info. Who do you think we are? A bank? (Awkward laugh) Hahahahahahahahahahahahahahahahhhhh yeesh.
RETURNS AND EXCHANGES
WHAT’S YOUR RETURN OR EXCHANGE POLICY?
We do not offer returns or exchanges at this time.
SHIPPING
WHAT ARE THE SHIPPING OPTIONS?
We currently ship within the contiguous US via UPS. Free ground shipping on orders of $50 or more (total cart value after any promotion or discount is applied). Gift cards, taxes and prior purchases do not qualify towards the minimum purchase requirement for free shipping.
HOW CAN I TRACK MY ORDER?
A tracking number will be included in your shipping confirmation email.
WHAT IS ROUTE PACKAGE PROTECTION?
If you elect to have your order protected, Route's Package Protection helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.
HOW DOES ROUTE WORK?
If your Route-protected order ends up lost, damaged, or stolen, Route’s helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
HOW DO I FILE A CLAIM FOR MY LOST, DAMAGED OR STOLEN ORDER
You can file a claim with Route here. To file a claim, you will need your order number OR Route ID number and the email address that was attached to the order.